askPear · askPear

1. Introduction

askPear ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer analytics and marketing automation platform (the "Service").

This Privacy Policy applies to all information collected through our Service, website, mobile application, and related services. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Email address, name, password, and organization details when you register
OAuth Authentication Data: When you sign in using Google, GitHub, Facebook, Twitter, or Discord, we receive your profile information including name, email, and profile picture from these providers
Customer Profile Data: Information about your customers that you input into the platform, including emails, phone numbers, names, and custom properties
LINE Integration Data: LINE Official Account credentials, channel access tokens, and LINE user interactions
Communication: Messages you send to us, support requests, and feedback

2.2 Information Collected Automatically

Usage Data: Information about how you use our Service, including features accessed, time spent, and interaction patterns
Device Information: IP address, browser type, operating system, and device identifiers
Log Information: Server logs, error reports, and security event logs
API Usage: Data sent through our API endpoints for customer profile and event tracking

2.3 Information from Third Parties

LINE Platform: User profiles, messages, interactions, and engagement data from LINE Official Accounts
OAuth Providers: Profile information from Google, GitHub, Facebook, Twitter, and Discord
Webhook Data: Real-time event data from integrated platforms

3. How We Use Your Information

3.1 Service Delivery

Provide, operate, and maintain the askPear platform
Authenticate users and manage account access
Process customer data for segmentation and analytics
Execute marketing automation flows and campaigns
Provide customer support and respond to inquiries

3.2 Platform Improvement

Analyze usage patterns to improve Service functionality
Develop new features and capabilities
Monitor and ensure Service security and performance
Debug technical issues and optimize system performance

3.3 Legal and Business Operations

Comply with legal obligations and regulatory requirements
Protect against fraud, abuse, and security threats
Enforce our Terms of Service
Conduct business transactions such as mergers or acquisitions

4. Information Sharing and Disclosure

4.1 We May Share Information In These Situations

With Your Consent: When you explicitly authorize us to share your information
Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, support)
Business Transfers: In connection with mergers, acquisitions, or asset sales
Legal Requirements: To comply with legal obligations, court orders, or law enforcement requests
Safety and Security: To protect rights, property, or safety of askPear, users, or the public

4.2 We Do Not Sell Personal Data

We do not sell, rent, or trade personal information to third parties for their marketing purposes. Your customer data remains under your control and is used solely for providing the Service.

5. Data Storage and Security

5.1 Security Measures

Industry-standard encryption for data in transit and at rest
Access controls and authentication mechanisms
Regular security monitoring and vulnerability assessments
Organization-based data isolation to prevent cross-tenant access
Secure database architecture with binary UUID identifiers

5.2 Data Location

Your personal data is primarily stored and processed on servers located in Singapore. As a Thai-registered company processing data outside Thailand, we comply with PDPA requirements for cross-border data transfers and ensure appropriate safeguards are in place. Additional data processing may occur in other jurisdictions where our service providers operate.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

Account Data: Retained while your account is active and for a reasonable period after account closure
Customer Profile Data: Retained according to your instructions and business needs
Usage and Log Data: Typically retained for 12-24 months for security and analytics purposes
LINE Integration Data: Retained while the integration is active

7. Your Privacy Rights

7.1 Thailand Residents (PDPA Rights)

As a Thai-registered company, we comply with Thailand's Personal Data Protection Act (PDPA). You have the following rights:

Right to be Informed: Be informed about what data is collected about you, why it is collected, and the retention period
Right of Access: Obtain a copy of your personal data from us (we will respond within 30 days)
Right to Data Portability: Receive your personal data in a structured, machine-readable format
Right to Rectification: Update or correct inaccurate personal information
Right to Erasure: Request deletion of your personal data (subject to legal and contractual obligations)
Right to Restrict Processing: Request limitation of processing under certain circumstances
Right to Object: Object to certain types of processing of your personal data
Right to File Complaints: File a complaint with the Office of Personal Data Protection Commission if you believe your rights have been violated

8. International Data Transfers

As required by Thailand's PDPA, we obtain appropriate consent before transferring personal data outside Thailand. If you are located outside Thailand or your data is transferred internationally, we implement appropriate safeguards to protect your information during such transfers, including:

Standard contractual clauses approved by relevant authorities
Binding corporate rules (BCRs) where applicable
Adequacy decisions for countries with appropriate protection levels
Explicit consent for cross-border data transfers as required by PDPA
Other legally recognized transfer mechanisms under Thai and international law

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Services

Our Service integrates with third-party platforms including LINE Corporation, Google, and other OAuth providers. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the Service.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]

Exercising Your Rights

To exercise your privacy rights, please include the following information in your request:

Your full name and email address
Description of your specific request
Verification of your identity (we may request additional information)

We will respond to verified requests within the timeframes required by applicable law.